Order Processing

Inventory levels cannot be guaranteed even though an item shows In Stock. Local store prices may vary, there is no price matching between this website and the stores. We are not responsible for typographical errors. We reserve the right to refuse and cancel any order.

Order Cancellation

All orders (excluding 1-hr delivery) can be cancelled within 30 minutes of placement by calling the store directly.

1 hour delivery orders must be cancelled within five (5) minutes of order placement by calling the store directly.

Shipping

The shipping fee for online purchases is automatically calculated and displayed by the system for most orders. We ship via USPS or UPS. If the system is unable to calculate a shipping fee (e.g. an oversized item), then we will contact you with your shipping options.  

Local delivery is available in certain areas, during normal business hours only.

In-store pick-up is available during business hours only. In-store pickup is always free.

Returns

(Specific to online orders fulfilled by shipment) - Local delivery/in-store pickup follow in-store return policy, see store for additional informaion.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we canít offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To begin the return process, you will need an RMA, please email us at frankforthardwareco@gmail.com to receive one. If the return is the result of our error, we will send you a return shipping label. All necessary instructions will be sent to you.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping charges are non-refundable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at frankforthardwareco@gmail.com. We will send you easy instructions on how to process the exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, youíll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasnít marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to the address given to you in your RMA email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donít guarantee that we will receive your returned item


Privacy

About This Policy

This notice describes the information practices of Frankfort Hardware Co., Inc. as it relates to the website(s) on which this policy is posted. This includes full-featured, desktop and mobile websites as well as smart phone applications. It does not apply to information we might collect on other sites or in other forums, including by email or offline.

Information We Collect

Our web servers collect general data pertaining to each Site visitor, including but not limited to, the IP address, geographical location, tracking codes, the domain name, the web page, the length of time spent and the pages accessed while visiting this site.

Whenordering or registering on our site, as appropriate, we may collect personally identifiable and transactional information. This information includes contact information, shipping information, credit cardholder name, and card number/expiration date. We may also retain the content of the communications that are sent to our customer service representatives.

How We May Use Your Information

Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience.
    Your information helps us improve our response to your individual needs.
  2. To improve our website.
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  3. To improve our customer service.
    Your information helps us to more effectively respond to your customer service requests and support needs.
  4. To process transactions.
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  5. To administer a contest, promotion, survey or other site feature.
  6. To send periodic emails.
    The email address you provide for order pricessing will only be used to send you information and updates pertaining to your order.

How We Collect Information

We collect information directly from you Ė for example when you register on the site, participate in a survey, or fill out a form requesting information from us.

We collect information from you passively Ė We (or vendors acting on our behalf) use common collection techniques like cookies, and web beacons. This policy describes how and when we use these practices.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to the 'My Settings' page located at https://littlehardware.com/inet/user/update_user.php.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Product and Service Availability

In the product sections of this site we show what we believe to be our individual product availability as of a certain date and time, indicated for each item listed. Product availability is not guaranteed, however. Additionally, because of the large quantity of products we show we may inadvertently show a product, its photograph or product features, which do not exactly match the item that we have in stock. Such erroneous references do not constitute an offer to sell the product shown on the site, as it may be no longer available or it may simply be a mistake that we made listing a certain feature or benefit. Our sincere intent is to show the exact product we have and the correct amount that is available.

Product Pricing and Orders

PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES LISTED ON THIS WEB SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. We retain the right to correct incorrect pricing due to clerical or typographical errors. The listing, description of, or reference to any product or service on the site does not imply that the product is presently available, nor that we warrant or endorse the product or service.

Sales Tax

We will charge sales tax on all applicable products that are shipped to an address within the State of Michigan. If you hold a valid Michigan Resale or Tax Exemption certificate please contact us before placing your order so that we can obtain the correct paperwork and assign the correct tax status to your user account.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 1/30/2019.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

https://store.frankforthardwareco.com/inet/user/contact.php
Frankfort Hardware Co
310 Main St
Frankfort, MI 49635